Shipping Policy

Thank you for choosing our website to shop! This shipping policy provides you with information about shipping services, fees, timeliness, etc. Please read it carefully before placing an order to ensure that you understand our shipping process.

1. Shipping Areas

We currently support shipping in the following areas:

International Shipping: We also provide international shipping services to support many countries and regions around the world. The specific countries and fees for international shipping will be displayed at checkout.

2. Shipping Methods

We offer a variety of shipping methods to meet the needs of different customers:

International Shipping: The delivery time for international orders depends on the destination and is usually delivered within 7-14 business days.

3. Shipping Fees

Domestic Shipping Fees: Shipping fees are calculated based on the order weight, shipping address, and selected shipping method. The specific fees will be displayed at checkout.

International Shipping Fees: The cost of international shipping is calculated based on the destination, package weight and size, and the specific fees will be displayed at checkout. Duties and taxes in different countries or regions may affect the final shipping fee.

Free Shipping: Some products or specific orders (such as order amounts reaching a certain threshold) may provide free shipping services. Please refer to our promotion page for specific activities and conditions.

4. Order Processing Time

Order Processing: All orders will enter the processing stage within 1-2 business days after payment is confirmed to ensure the stocking, packaging and delivery arrangements of the goods.

Holiday Processing: During the holidays, the processing and delivery time of the order may be delayed. We will try to speed up the processing before the holidays, but please understand that logistics may be busy during the holidays.

5. Delivery Time

International Orders: International delivery time is usually 7-14 business days, depending on the destination country and customs processing time.

6. Tracking Orders

Once your order is shipped, we will send you tracking information via email, and you can use the tracking number to check the status of your order. Please note that some delivery services may take 24 hours to update the logistics information.

7. Delivery Issues

If your package is delayed, lost or damaged during delivery, please contact our customer service team in time. We will work with the delivery company to do our best to help you solve the problem.

Package Lost: If your package is lost during delivery, we will first confirm the handling of the delivery company. If the package is confirmed to be lost, we will arrange a refund or re-shipment for you.

Damaged package: If you receive a damaged package or product, please contact our customer service within 48 hours of receiving the product and provide relevant photos. We will process a replacement or refund for you.

8. Shipping address

Accurate shipping address: Please ensure that the shipping address you provide is accurate, including street name, postal code, city and telephone number. If the delivery fails due to an incorrect or incomplete address, the customer shall bear the responsibility.

Failure to deliver: In some cases, such as incorrect address, address that cannot receive the package, etc., the delivery company may not be able to successfully deliver the package. Please ensure that you fill in the correct information when placing an order.

9. Special delivery requirements

If you have special delivery requirements (such as specific delivery time, pay attention to the safety of the package, etc.), please indicate it in the order notes. We will try our best to cooperate, but please note that some requirements may not be met, depending on the logistics company and delivery policy.

10. Taxes and Duties

Domestic orders: The price of domestic orders includes all applicable taxes and will not be charged separately.

International orders: Taxes and duties for international orders are usually collected by the customs of the destination country. You may need to pay additional customs duties, import taxes or other fees. The specific fees are set by local governments and we cannot control or predict them.

11. Delivery Problem Feedback

If you have any questions or encounter problems with delivery, please contact our customer service team through the following methods and we will solve it for you as soon as possible.